Frequently Asked Questions

Becoming a patient is straightforward. Simply click any "Book Now" or "Book Appointment" button on our website to request your first appointment, or give us a call or text at 704-575-6964. We will confirm your visit and send you intake paperwork ahead of time. New patient appointments are available for both telehealth primary care and in-person aesthetics.

Yes, we are currently accepting new patients for telehealth primary care and in-person medical aesthetics. Telehealth patients must be located in one of our licensed states: North Carolina, South Carolina, Florida, or Georgia. In-person aesthetics patients must be able to visit our Charlotte, NC office.

For telehealth primary care, we are licensed in North Carolina, South Carolina, Florida, and Georgia, with additional states being added. Our in-person medical aesthetics clinic is located in Charlotte, NC and is available to anyone who can visit in person.

New patient appointments are typically 45 to 60 minutes so Dr. Akers can thoroughly review your history, concerns, and goals. Follow-up visits are typically 20 to 30 minutes. Aesthetic consultations are 30 minutes and treatment sessions vary by procedure.

Yes. Dr. Akers is the physician behind both sides of the practice. Many patients use Superior Health for primary care through telehealth and schedule in-person visits for aesthetic treatments at the Charlotte clinic.

You need a smartphone, tablet, or computer with a working camera and microphone, and a stable internet connection. Our scheduling system sends a secure link before your appointment. No special app downloads are required in most cases.

Yes. We offer same-day and next-day appointments for urgent care needs including cold and flu, UTIs, ear infections, sinus infections, pink eye, and other acute conditions. Use the Book Appointment page to request urgent availability.

We provide comprehensive primary care including annual wellness exams, chronic disease management, sick visits, urgent care, preventative screenings, lab work and imaging coordination, mental health support, women's health, men's health, pediatric care, nutritional counseling, travel medicine, sports physicals, and medically supervised weight loss.

Yes. Dr. Akers functions as a full primary care physician for her patients. She manages both acute and chronic needs, orders lab work and imaging, provides prescription management, and coordinates specialist referrals when necessary.

Yes. For in-office primary care patients seen at our Charlotte location, blood draws can be performed on-site and samples are sent to a certified laboratory for analysis. For telehealth patients, Dr. Akers can order lab work and imaging at facilities near you. She will identify the appropriate lab or imaging center based on your insurance and location, provide the order, and review your results directly with you. You do not need to navigate results alone.

Yes. We provide primary care for children and adults. Pediatric patients are seen through telehealth for most primary care needs in our licensed states.

Absolutely. Chronic disease management is a core part of what we do. Dr. Akers manages diabetes, hypertension, high cholesterol, thyroid disorders, asthma, GERD, eczema, sleep conditions, and many other ongoing conditions with consistent monitoring and a long-term plan.

Yes. Dr. Akers can prescribe and manage medications as part of your care. She will review your current medications, identify interactions or adjustments needed, and send prescriptions directly to your preferred pharmacy.

We treat anxiety, depression, ADHD, stress-related conditions, insomnia, and lifestyle-related behavioral health concerns at the primary care level. For conditions requiring psychiatric-level care or complex psychiatric medication management, Dr. Akers will coordinate your referral to the appropriate specialist.

Yes. We offer structured smoking cessation support including counseling, nicotine replacement guidance, and prescription medication when appropriate.

We offer medically supervised weight management through primary care. Dr. Akers evaluates the clinical factors contributing to your weight, including hormones, metabolism, medications, and lifestyle, and develops a plan that may include nutritional counseling, behavioral strategies, and prescription medication when clinically appropriate.

Our in-person Charlotte clinic offers physician-administered aesthetic treatments including Botox and Dysport, dermal fillers, thread lifts, PRP hair loss treatment, PRP blood facial, microneedling, chemical peels, laser hair removal, IV therapy, hormone optimization, and body contouring. All treatments are performed or directly supervised by Dr. Akers.

Yes. All new aesthetic patients begin with a consultation with Dr. Akers. This allows her to evaluate your skin, scalp, or treatment area, review your health history, and develop a treatment plan specific to your goals. We do not apply treatments without a physician evaluation first.

At Superior Health, all aesthetic treatments are performed by or directly supervised by a board-certified physician, Dr. Akers. Many med spas are run by nurses, aestheticians, or PAs without direct physician oversight. The clinical depth of a physician brings a higher standard of safety and anatomical precision to every treatment.

The standard initial protocol for PRP hair restoration is three to four sessions spaced four to six weeks apart, followed by maintenance every six to twelve months. Most patients see reduced shedding after the first two sessions, with visible density improvement over three to six months.

Botox and Dysport are FDA-approved neurotoxins with a strong safety record when administered by a qualified physician. Side effects are typically mild and temporary, including minor bruising, redness, or temporary headache at the injection site. Serious complications are rare when the product is placed correctly by an experienced provider.

Filler longevity depends on the product used and the treatment area. Hyaluronic acid fillers typically last 12 to 18 months in most areas. Radiesse and Sculptra stimulate collagen and can last two years or longer. Dr. Akers will discuss expected longevity during your consultation.

Yes. We offer Cherry Financing, which allows you to split the cost of treatments into manageable payments. Ask about financing options when you contact our office.

Insurance acceptance varies by state. In North Carolina, we accept BlueCross BlueShield, Cigna, Aetna, Medicare, Tricare, MedCost, Medicaid, and United Healthcare. In Florida, we accept Florida Blue, Cigna, Tricare, Medicare, and Aetna. In Georgia and South Carolina, we accept Tricare, Medicaid, and Medicare. Please contact us to verify your specific plan.

Most aesthetic treatments are considered elective and are not covered by insurance. However, certain procedures may have partial medical justification depending on diagnosis. Dr. Akers can discuss coverage possibilities during your consultation. We offer Cherry Financing for aesthetic services.

Telehealth primary care visits are billed through your insurance when applicable. For patients paying directly without insurance, our telehealth visits are $129 per visit. We are transparent about costs upfront and will let you know what to expect before your appointment.

Yes. We offer self-pay pricing for patients without insurance or for services not covered by your plan. Telehealth primary care is $129 per visit for self-pay patients. Aesthetic services are priced by treatment. Contact our office for a full aesthetic pricing guide.

The best way is to contact our office at 704-575-6964 with your insurance card information and we will verify your coverage before your appointment. We will also confirm your copay and any deductibles that may apply.

We ask that appointments be cancelled or rescheduled at least 24 hours in advance. Late cancellations and no-shows may be subject to a cancellation fee. We appreciate your respect for Dr. Akers's time and that of other patients.